These policies are designed to ensure a smooth, respectful, and transparent experience for all patients attending FACE clinic. 

At FACE Clinic, we value  These policies are designed to ensure a smooth, respectful, and transparent experience for all patients attending FACE clinic. ointment time and aim to provide a high standard of care and service to all patients.

Certain appointments and treatment bookings may require a deposit at the time of booking. Deposits are applied toward the cost of your treatment.

We kindly request a minimum of 24 hours’ notice for appointment cancellations or rescheduling.

Late cancellations or failure to attend appointments may result in the loss of your booking deposit or treatment session.

Patients arriving significantly late may require their appointment to be shortened or rescheduled to avoid impacting other patients.

To maintain a calm and clinical environment, we kindly ask that children and additional guests do not attend appointments unless previously arranged.

All cosmetic and skin treatments are tailored to the individual patient following consultation and assessment.

Results vary between individuals depending on factors including skin type, anatomy, lifestyle, medical history, and adherence to aftercare instructions.

While we aim to achieve the best possible outcomes, no cosmetic treatment can guarantee a specific result.

Additional treatments or maintenance sessions may be recommended to achieve or maintain desired outcomes.

Due to the nature of cosmetic and medical aesthetic treatments, refunds are not provided for:

• completed treatments where services have been appropriately performed,
• change of mind,
• dissatisfaction where no clinical issue has been identified,
• or products that have been opened or used, unless required under Australian Consumer Law.

Nothing in this policy is intended to exclude or limit any rights available under Australian Consumer Law.

Patients are encouraged to ask questions during consultation prior to proceeding with treatment.

Where concerns arise following treatment, FACE Clinic is committed to reviewing outcomes and providing appropriate follow-up care where clinically appropriate.

Treatment packages are designed to provide patients with a structured treatment plan and package pricing.

All treatment packages and prepaid treatment credits are valid for 12 months from the original purchase date unless otherwise specified in writing.

Unused sessions within a package are generally non-refundable after partial redemption or where appointments have been voluntarily cancelled, not attended, or significantly delayed by the patient.

Where appropriate, remaining package value may be converted to clinic credit at the discretion of FACE Clinic.

Nothing in this policy excludes any rights or remedies available under Australian Consumer Law.

Treatment packages and clinic credits are non-transferable and may only be used by the original purchaser unless otherwise approved by management.

All treatments are subject to ongoing clinical assessment and suitability.

If a patient becomes medically unsuitable for a treatment, FACE Clinic may offer an alternative treatment option, pause treatment, or provide clinic credit where appropriate.

Discounted promotional packages are offered based on completion of the recommended treatment plan and are not redeemable for cash.

We carefully select professional skincare products to support patient outcomes.

Due to hygiene and safety requirements, opened or used skincare products cannot be returned or refunded unless faulty.

If you experience irritation or concerns regarding a product, please contact the clinic for guidance.

FACE Clinic respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy legislation.

Information collected through consultations, bookings, website enquiries, or treatment records is handled securely and confidentially.

Patient information may include:

• contact details,
• medical history,
• treatment history,
• clinical photography,
• and payment information.

Clinical photographs may be used for treatment planning, monitoring progress, and clinical documentation purposes.

No identifiable patient information or photographs will be shared publicly without written consent.

Patients may request access to their records in accordance with relevant legislation.

Website enquiries and online bookings may collect information required to provide services, process bookings, and communicate with patients.

The information provided on this website is intended for general informational purposes only and does not replace a medical consultation.

Information regarding treatments, skincare, and procedures should not be interpreted as medical advice or a guarantee of results.

All treatment information and advertising is intended to comply with applicable AHPRA and TGA advertising guidelines.

FACE Clinic reserves the right to update pricing, treatment offerings, and policies at any time without notice.

FACE Clinic aims to maintain a respectful and professional environment both in clinic and online.

We reserve the right to refuse service or cease communication where abusive, threatening, defamatory, or inappropriate behaviour is directed toward staff members online, over the phone, or in person.

Promotional pricing, packages, and special offers are available for limited periods only and cannot be used in conjunction with other offers unless stated.

Promotions are not redeemable for cash and may not be transferred.

FACE Clinic reserves the right to amend or withdraw promotions at any time.

Gift vouchers are valid for 3 years from the date of purchase unless otherwise specified.

Gift vouchers are not redeemable for cash and must be presented at the time of appointment.

Lost or stolen vouchers may not be replaced.

For any questions regarding these policies, please contact FACE Clinic directly.